{"id":161,"date":"2026-04-04T12:20:40","date_gmt":"2026-04-04T12:20:40","guid":{"rendered":"https:\/\/freshmindwave.com\/mediqua\/?page_id=161"},"modified":"2026-04-04T12:22:36","modified_gmt":"2026-04-04T12:22:36","slug":"shipping-installation-policy","status":"publish","type":"page","link":"https:\/\/freshmindwave.com\/mediqua\/shipping-installation-policy\/","title":{"rendered":"Shipping & Installation Policy"},"content":{"rendered":"\n

<\/h1>\n\n\n\n

<\/p>\n\n\n\n

This Shipping, Delivery & Installation Policy (\u201cPolicy\u201d) outlines how FreshMindWave Pvt Ltd (FMW)<\/strong> (\u201cCompany\u201d, \u201cwe\u201d, \u201cour\u201d, \u201cus\u201d) processes orders and delivers products to customers.<\/p>\n\n\n\n

1. Nature of Order Fulfillment (Important Disclosure)<\/strong><\/h2>\n\n\n\n
    \n
  • We do not ship or courier products<\/strong> via third-party logistics providers.<\/li>\n\n\n\n
  • All products are delivered and installed by our authorized technician\/engineer<\/strong> at the customer\u2019s location.<\/li>\n\n\n\n
  • The website is used for lead generation only<\/strong>, and orders are finalized via: Calls, WhatsApp, Email, Physical meetings\/demos<\/li>\n<\/ul>\n\n\n\n

    2. Order Confirmation Timeline<\/strong><\/h2>\n\n\n\n
      \n
    • Once a customer confirms the purchase: Order details are verified by our team and Payment confirmation is completed.<\/li>\n\n\n\n
    • Order confirmation timeline: Within 24\u201348 hours of final confirmation and payment<\/li>\n<\/ul>\n\n\n\n

      3. Order Processing Timeline<\/strong><\/h2>\n\n\n\n
        \n
      • After confirmation, the order is processed for: Installation planning, Product allocation, Technician scheduling<\/li>\n\n\n\n
      • Processing Time: Up-to 1 week days<\/li>\n<\/ul>\n\n\n\n

        4. Delivery & Installation Timeline<\/strong><\/h2>\n\n\n\n
          \n
        • Delivery is completed along with installation by our technician.<\/li>\n<\/ul>\n\n\n\n

          Estimated Timeline:<\/strong><\/h3>\n\n\n\n
            \n
          • Metro Cities:<\/strong> 2\u20135 business days<\/li>\n\n\n\n
          • Non-Metro \/ Tier 2 Cities:<\/strong> 3\u20137 business days<\/li>\n\n\n\n
          • Remote Locations:<\/strong> 5\u201310 business days<\/li>\n\n\n\n
          • The exact schedule depends on:\n
              \n
            • Customer availability<\/li>\n\n\n\n
            • Technician scheduling<\/li>\n\n\n\n
            • Location accessibility<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n

              5. Installation Requirements<\/strong><\/h2>\n\n\n\n

              Customers must:<\/p>\n\n\n\n

                \n
              • Provide access to installation location<\/li>\n\n\n\n
              • Ensure availability of: Water source with RO & Power supply<\/li>\n\n\n\n
              • Be present (or assign a representative) during installation<\/li>\n<\/ul>\n\n\n\n

                6. Delays & Exceptions<\/strong><\/h2>\n\n\n\n

                Delivery\/installation may be delayed due to:<\/p>\n\n\n\n

                  \n
                • Customer unavailability<\/li>\n\n\n\n
                • Incorrect address\/contact details<\/li>\n\n\n\n
                • Natural events (weather, strikes, etc.)<\/li>\n\n\n\n
                • Unforeseen operational issues<\/li>\n<\/ul>\n\n\n\n

                  In such cases, our team will, inform the customer and reschedule installation accordingly<\/p>\n\n\n\n

                  7. Delivery Charges<\/strong><\/h2>\n\n\n\n
                    \n
                  • Delivery and installation charges (if applicable) will be communicated during the sales process<\/li>\n\n\n\n
                  • Any additional charges (if required due to special conditions) will be informed in advance<\/li>\n<\/ul>\n\n\n\n

                    8. Order Completion<\/strong><\/h2>\n\n\n\n
                      \n
                    • An order is considered successfully delivered once:\n
                        \n
                      • Product is installed<\/li>\n\n\n\n
                      • Basic demonstration is completed<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n

                        9. Failed Delivery \/ Installation Attempts<\/strong><\/h2>\n\n\n\n
                          \n
                        • If installation cannot be completed due to: customer absence or site not ready<\/li>\n<\/ul>\n\n\n\n

                          The Company reserves the right to: reschedule installation and\/or apply additional visit charges (if applicable)<\/p>\n\n\n\n

                          10. Payment Condition for Delivery<\/strong><\/h2>\n\n\n\n
                            \n
                          • Delivery and installation will only be scheduled after: Full payment is received<\/strong>, or Approved EMI\/payment arrangement is completed<\/li>\n<\/ul>\n\n\n\n

                            11. Contact for Delivery Support<\/strong><\/h2>\n\n\n\n

                            WhatsApp\/Call: +91 9315687943
                            Email: contact (at) freshmindwave.com <\/p>\n\n\n\n

                            <\/p>\n","protected":false},"excerpt":{"rendered":"

                            This Shipping, Delivery & Installation Policy (\u201cPolicy\u201d) outlines how FreshMindWave Pvt Ltd (FMW) (\u201cCompany\u201d, \u201cwe\u201d, \u201cour\u201d, \u201cus\u201d) processes orders and […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-161","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/freshmindwave.com\/mediqua\/wp-json\/wp\/v2\/pages\/161","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/freshmindwave.com\/mediqua\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/freshmindwave.com\/mediqua\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/freshmindwave.com\/mediqua\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/freshmindwave.com\/mediqua\/wp-json\/wp\/v2\/comments?post=161"}],"version-history":[{"count":3,"href":"https:\/\/freshmindwave.com\/mediqua\/wp-json\/wp\/v2\/pages\/161\/revisions"}],"predecessor-version":[{"id":168,"href":"https:\/\/freshmindwave.com\/mediqua\/wp-json\/wp\/v2\/pages\/161\/revisions\/168"}],"wp:attachment":[{"href":"https:\/\/freshmindwave.com\/mediqua\/wp-json\/wp\/v2\/media?parent=161"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}