1. Nature of Website
- This website is not an e-commerce platform
- It is used only for:
- Product information
- Lead generation
- Customer inquiries
- No direct purchase contract is formed on the website
- All sales are completed via:
- Phone calls
- Emails
- Physical visits and demonstrations
2. Sales Process
- Customer submits inquiry
- Company contacts customer
- Product demo/explanation is provided
- Pricing and terms are shared
- Final purchase is completed offline or via assisted payment
3. Pricing & Payment
- Prices are communicated during the sales process
- Full payment is required before installation
- Payments may be collected via:
- Bank transfer
- Payment links
- Approved payment gateways
4. EMI Terms (Gateway Compliance)
- EMI is facilitated via third-party providers (Razorpay, PayU, Stripe)
- Approval is subject to:
- Bank/financial institution policies
- The Company is not responsible for:
- EMI approval or rejection
- Interest rates or charges
- All EMI disputes must be handled with the issuing bank
5. No Return / Cancellation Policy
- No return/refund after installation
- Token amount is non-refundable
- Cancellation only before installation
6. Installation & Delivery
- No courier shipping
- Product delivered and installed by company technician
- Installation = final acceptance
- Refer to Installation Policy
7. Warranty & Service
- As per product warranty terms
- Free service during service period
- Paid service after expiry
8. User Responsibilities
Customer agrees to: Provide correct information, Cooperate during installation, Use product as instructed.
9. Intellectual Property
All website content belongs to FreshMindWave Pvt Ltd
10. Limitation of Liability
Liability limited to amount paid by customer
11. Fraud & Chargebacks
- Fraudulent disputes may lead to legal action
- Company reserves right to verify transactions
12. Jurisdiction
All disputes subject to Noida, Uttar Pradesh
13. Updates
Terms may be updated anytime
14. Contact
contact (at) freshmindwave.com