Shipping & Installation Policy

This Shipping, Delivery & Installation Policy (“Policy”) outlines how FreshMindWave Pvt Ltd (FMW) (“Company”, “we”, “our”, “us”) processes orders and delivers products to customers.

1. Nature of Order Fulfillment (Important Disclosure)

  • We do not ship or courier products via third-party logistics providers.
  • All products are delivered and installed by our authorized technician/engineer at the customer’s location.
  • The website is used for lead generation only, and orders are finalized via: Calls, WhatsApp, Email, Physical meetings/demos

2. Order Confirmation Timeline

  • Once a customer confirms the purchase: Order details are verified by our team and Payment confirmation is completed.
  • Order confirmation timeline: Within 24–48 hours of final confirmation and payment

3. Order Processing Timeline

  • After confirmation, the order is processed for: Installation planning, Product allocation, Technician scheduling
  • Processing Time: Up-to 1 week days

4. Delivery & Installation Timeline

  • Delivery is completed along with installation by our technician.

Estimated Timeline:

  • Metro Cities: 2–5 business days
  • Non-Metro / Tier 2 Cities: 3–7 business days
  • Remote Locations: 5–10 business days
  • The exact schedule depends on:
    • Customer availability
    • Technician scheduling
    • Location accessibility

5. Installation Requirements

Customers must:

  • Provide access to installation location
  • Ensure availability of: Water source with RO & Power supply
  • Be present (or assign a representative) during installation

6. Delays & Exceptions

Delivery/installation may be delayed due to:

  • Customer unavailability
  • Incorrect address/contact details
  • Natural events (weather, strikes, etc.)
  • Unforeseen operational issues

In such cases, our team will, inform the customer and reschedule installation accordingly

7. Delivery Charges

  • Delivery and installation charges (if applicable) will be communicated during the sales process
  • Any additional charges (if required due to special conditions) will be informed in advance

8. Order Completion

  • An order is considered successfully delivered once:
    • Product is installed
    • Basic demonstration is completed

9. Failed Delivery / Installation Attempts

  • If installation cannot be completed due to: customer absence or site not ready

The Company reserves the right to: reschedule installation and/or apply additional visit charges (if applicable)

10. Payment Condition for Delivery

  • Delivery and installation will only be scheduled after: Full payment is received, or Approved EMI/payment arrangement is completed

11. Contact for Delivery Support

WhatsApp/Call: +91 9315687943
Email: contact (at) freshmindwave.com

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