This Privacy Policy describes how FreshMindWave Pvt Ltd (FMW) (“Company”, “we”, “our”, “us”) collects and uses information through its website.
1. Nature of Usage
- This website is intended for informational and lead generation purposes only
- We do not sell products directly through the website
- No binding sale transaction is completed online
- Our team connects with customers via calls, WhatsApp, email, or in-person visits for product demo and purchase completion
2. Information we might collect
a. Personal Information: Name, Phone number, Email address, Address (if voluntarily provided).
b. Lead Information: Product interest, Inquiry details, Communication preferences.
c. Technical Data: IP address, Device/browser details, Cookies and usage data.
3. How We Use Your Information
We use your data to: Contact you regarding your inquiry, Schedule product demonstration, Provide product information and pricing, Complete offline sales and installation, Provide after-sales service, Improve our services and website.
4. Payment Information
- Payments are not processed directly on the website as part of an automated checkout
- Payment links or transactions (if any) are processed via authorized third-party payment gateways (Razorpay, PayU, Stripe)
- We do not store card or banking details
5. Sharing of Information
We may share your information with: Internal sales team, Authorized service engineers, Payment partners (only when required), Legal authorities if required. We do not sell or rent your data
6. Communication Consent
By submitting your details, you consent to be contacted via: Phone calls, WhatsApp, SMS, Email etc. for product-related communication.
7. Data Security
We take reasonable steps to protect your data, but cannot guarantee complete security.
8. Cookies Policy
We use cookies to: Improve user experience and Analyze traffic. You may disable cookies via browser settings.
9. User Rights
You may request: Data access, Correction or deletion and Opt-out of communication – email to contact (at) freshmindwave.com
10. Data Retention
We retain data for: Lead management, Customer service and Legal compliance
11. Updates
We may update this policy anytime.
12. Contact
📧 contact (at) freshmindwave.com