Last updated: August 2026
This Shipping, Delivery & Installation Policy (“Policy”) outlines how FreshMindWave Pvt Ltd (FMW) (“Company”, “we”, “our”, “us”) processes orders and delivers products to customers.
1. Nature of Order Fulfillment (Important Disclosure)
- We do not ship or courier products via third-party logistics providers.
- All products are delivered and installed by our authorized technician / engineer at the customer’s location.
- The website is used for lead generation only, and orders are finalized via calls, WhatsApp, email, and physical meetings / demos.
2. Order Confirmation Timeline
- Once a customer confirms the purchase: order details are verified by our team and payment confirmation is completed.
- Order confirmation timeline: within 24–48 hours of final confirmation and payment.
3. Order Processing Timeline
- After confirmation, the order is processed for installation planning, product allocation, and technician scheduling.
- Processing time: up to 1 week.
4. Delivery & Installation Timeline
Delivery is completed along with installation by our technician.
Estimated timeline
- Metro cities: 2–5 business days
- Non-metro / Tier 2 cities: 3–7 business days
- Remote locations: 5–10 business days
The exact schedule depends on:
- Customer availability
- Technician scheduling
- Location accessibility
5. Installation Requirements
Customers must:
- Provide access to the installation location
- Ensure availability of a water source with RO and a power supply
- Be present (or assign a representative) during installation
6. Delays & Exceptions
Delivery / installation may be delayed due to:
- Customer unavailability
- Incorrect address / contact details
- Natural events (weather, strikes, etc.)
- Unforeseen operational issues
In such cases, our team will inform the customer and reschedule installation accordingly.
7. Delivery Charges
- Delivery and installation charges (if applicable) will be communicated during the sales process
- Any additional charges (if required due to special conditions) will be informed in advance
8. Order Completion
An order is considered successfully delivered once:
- The product is installed
- A basic demonstration is completed
9. Failed Delivery / Installation Attempts
If installation cannot be completed due to customer absence or the site not being ready, the Company reserves the right to reschedule installation and / or apply additional visit charges (if applicable).
10. Payment Condition for Delivery
Delivery and installation will only be scheduled after full payment is received, or an approved EMI / payment arrangement is completed.
11. Contact for Delivery Support
- WhatsApp / Call: +91 9315687943
- Email: contact@freshmindwave.com